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Troubleshooting

Ocasionally some orders have VAT calculated but customer has a VAT number provided
Use the correct VAT number field
VAT Field behaves unexpected at Checkout

VAT Field behaves unexpected at Checkout

Created at: 22 Aug 2017 Last Update: 26 Feb 2021

If there is something wrong with the VAT number input field at Checkout, make sure that any custom adjustments of the Checkout do load after our changes. This is especially the case when you have a Plugin for Magento\Checkout\Block\Checkout\LayoutProcessor. Make sure it has a sortOrder greater t...

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Ocasionally some orders have VAT calculated but customer has a VAT number provided

Created at: 29 Oct 2018 Last Update: 1 Mar 2021

This can happen for several reasons. Please check: Is there any information about the validation details visible in the order comments? The module will let Magento calculate VAT when any of the marked results are invalid or wrong: Is the country prefix of the VAT number present at th...

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Use the correct VAT number field

Created at: 21 Apr 2021 Last Update: 21 Apr 2021

Magento has two possible Tax/VAT number fields. The first one is the "Tax/VAT, code: taxvat" field, assigned to the customer entity. The field name is a bit misleading, as it is intended to be used as a "Tax Number" field only. Many countries provide a unique personal tax number, which can be sav...

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