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Troubleshooting

Ocasionally some orders have VAT calculated but customer has a VAT number provided
VAT Field behaves unexpected at Checkout

Ocasionally some orders have VAT calculated but customer has a VAT number provided

Created at: 29 Oct 2018 Last Update: 23 Nov 2020

This can happen for several reasons. Please check: Is there any information about the validation details visible in the order comments? The module will let Magento calculate VAT when any of the marked results are invalid or wrong: Is the country prefix of the VAT number present at th...

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VAT Field behaves unexpected at Checkout

Created at: 22 Aug 2017 Last Update: 22 Nov 2020

If there is something wrong with the VAT number input field at Checkout, make sure that any custom adjustments of the Checkout do load after our changes. This is especially the case when you have a Plugin for Magento\Checkout\Block\Checkout\LayoutProcessor. Make sure it has a sortOrder greater t...

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