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Troubleshooting

Ocasionally some orders have VAT calculated but customer has a VAT number provided
Error message: There was an error processing your request
Import of tax rates fails with error "Invalid file upload attempt"

Ocasionally some orders have VAT calculated but customer has a VAT number provided

Created at: 29 Oct 2018 Last Update: 22 Sep 2020

This can happen for several reasons. Please check: Is there any information about the validation details visible in the order comments? The module will let Magento calculate VAT when any of the marked results are invalid or wrong: Is the country prefix of the VAT number present at th...

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Error message: There was an error processing your request

Created at: 15 Nov 2014 Last Update: 22 Sep 2020

If you get an error message like "There was an error processing your request..." it may be that your server is using IPv6 to connect to the EU VIES, which does not support IPv6 properly. Please have a look in your system configuration of our module and set the "IPv6 compatibility mode" to "On"...

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Import of tax rates fails with error "Invalid file upload attempt"

Created at: 21 Mar 2017 Last Update: 23 Sep 2020

In this case the uploaded CSV file headers are not matching the store-views of the Magento installation. To fix this, follow these steps: Open your base import file in a text editor Navigate to “Sales → Tax → Import/Export Tax Rates” and click on [Export Tax Rates] and save the file o...

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